Payroll Associate

Payroll Associate Role

Job Description

Main Responsibilities

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.
• Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.
• Where applicable ensure Data Management is performed accurately and on time.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.
• Proficient in using systems and tools.
• SOC Controls completed on time and with the necessary evidences.
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investiga...