Job Description
Payroll Associate Role
Job Description
Main Responsibilities
- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks.
- Where applicable ensure Data Management is performed accurately and on time.
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs.
- Proficient in using systems and tools.
- SOC Controls completed on time and with the necessary evidences.
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investiga...
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