MAS BTS Implementation Open Enrollment Senior Team Leader

The MAS Team Leader is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. The Team Leader has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction. SCORECARD Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Achieves objectives for associate engagement and turnover. Collaborate with other internal departments to ensure service objectives are met. Identifies areas in need of process improvement and solicits feedback from associates on service improvements. Creates a high-p...