Zoho Implementation Business Analyst

 CRM Manager / Zoho Implementation Business Analyst

(with growth to Customer Experience Manager)

About Nova Global

Nova Global is building a world-class digital delivery service for private customers and e-commerce. As an international logistics company, we continuously scale our operations, systems, and customer experience.

We are looking for a specialist who can transform a «boxed» Zoho One solution into a powerful, scalable ecosystem aligned with Nova Global’s ambitions. In this role, you will act as a bridge between business teams (sales, logistics, customer support, finance) and technical implementation.

After the stabilization of core systems, this role offers a clear growth path into a Customer Experience Manager (CEM) position within an international company.

Role Mission

To design, implement, and evolve end-to-end business processes using Zoho CRM and related tools — not by simply configuring fields, but by buil...