Job Description
amplify5 is growing and with growth comes exciting opportunities to join our dynamic, people-first business.
We’re looking for a proactive, commercially minded Zendesk Support & Insights Analyst to take ownership of our Zendesk environment and drive continuous improvement across our contact centre operations.
This is not a ticket-handling role — it’s about platform ownership, optimisation, and turning data into meaningful business insights.
What You’ll Be Doing
- Own and optimise Zendesk (workflows, routing, automations, configurations)
- Manage multi-channel support (voice, email, chat, social)
- Ensure system performance, data integrity, and SLA alignment
- Deliver enhancements in collaboration with internal teams and clients
- Focus on identifying and delivering technical improvements to the platform including automations, bots and agentic AI
MI, Reporting & Insights
Ready to Apply?
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