Job Description
Goal: Evaluate Zendesk potential to reduce reliance on outsourced agents.
The Data:
2026 YTD: 4,733 unique callers / 1,100 emails.
Annual Average: 30,000 calls / 10,000+ emails.
Audit: 60% of volume (14k+ tickets) are repetitive General Questions.
Key Challenges:
Plan Optimization: Deflect FAQs using existing tools before adding AI costs.
Manual Workflows: Efficiently manage Mechanical Issues (car swaps) and Schedule Moves (capacity overages).
RocketRez: Our booking system does not integrate with Zendesk, requiring manual agent intervention.
Looking for: A consultant to help determine if AI agents are worth the cost versus our current outsourcing spend and to optimize our agent workspace.
Contract duration of less than 1 month. with 30 hours per week.
Mandatory skills: Zendesk, JavaScript, HTML, Email Support, CSS, HTML5, CSS 3, jQuery, System Administration, Customer Support, Website Customization, Theme Development, API, Customer Relationship Manageme...
The Data:
2026 YTD: 4,733 unique callers / 1,100 emails.
Annual Average: 30,000 calls / 10,000+ emails.
Audit: 60% of volume (14k+ tickets) are repetitive General Questions.
Key Challenges:
Plan Optimization: Deflect FAQs using existing tools before adding AI costs.
Manual Workflows: Efficiently manage Mechanical Issues (car swaps) and Schedule Moves (capacity overages).
RocketRez: Our booking system does not integrate with Zendesk, requiring manual agent intervention.
Looking for: A consultant to help determine if AI agents are worth the cost versus our current outsourcing spend and to optimize our agent workspace.
Contract duration of less than 1 month. with 30 hours per week.
Mandatory skills: Zendesk, JavaScript, HTML, Email Support, CSS, HTML5, CSS 3, jQuery, System Administration, Customer Support, Website Customization, Theme Development, API, Customer Relationship Manageme...
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