Job Description
Elevate client relationships and service delivery with Xerox in Ontario as a Client Delivery Manager. This full-time role emphasizes leadership and strategic oversight for contract management.
As a Client Delivery Manager at Xerox, you'll manage service contract delivery and customer relationships for medium to large clients. Your focus will be on maintaining service levels, driving revenue growth, and ensuring client satisfaction through effective service management practices.
Key Responsibilities:
• Own delivery processes for service delivery teams
• Analyze SLA performance to enhance customer satisfaction
• Implement productivity improvements for cost-effectiveness
• Lead bids and manage transitions for new business
• Ensure service quality through robust change management
Requirements:
• Mid-senior level experience in service delivery management
• Strong leadership capabilities in matrixed environments...
As a Client Delivery Manager at Xerox, you'll manage service contract delivery and customer relationships for medium to large clients. Your focus will be on maintaining service levels, driving revenue growth, and ensuring client satisfaction through effective service management practices.
Key Responsibilities:
• Own delivery processes for service delivery teams
• Analyze SLA performance to enhance customer satisfaction
• Implement productivity improvements for cost-effectiveness
• Lead bids and manage transitions for new business
• Ensure service quality through robust change management
Requirements:
• Mid-senior level experience in service delivery management
• Strong leadership capabilities in matrixed environments...
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