Xactly L2 Support Engineer (SPM)

Xactly L2 Support Engineer (SPM)1

Job Description

Key Job Responsibilities:

• Complex Incident Resolution: Diagnose and resolve calculation discrepancies, credit
  
  

rule failures, and plan logic errors escalated from L1.

• Data Integration Management: Troubleshooting and maintaining automated data
  
  

pipelines using Xactly Connect and ensuring data integrity between Xactly and

Salesforce/NetSuite.

• Root Cause Analysis (RCA): Conduct deep-dive analysis on recurring calculation bugs
  
  

and provide long-term fixes or workarounds.

• Plan Auditing: Review and validate incentive plan configurations to ensure compliance
  
  

with business requirements.

• Vendor Coordination: Work directly with Xactly's technical support for platform-level
  
  

bugs or API limitations.

Required S...