Job Description

Job Description

The Workshop Process Support role is responsible for assisting in the smooth operation of workshop activities by supporting process optimization, ensuring compliance by all to the process, being an ambassador and champion of correct process application always. This role will facilitate communication between teams driving process compliance. This role plays a key part in maintaining workflow efficiency and supporting continuous improvement initiatives.


Key Responsibilities & Duties:

  • Complete 2nd stage job pack quality control, ensuring all completed jobs have full job packs submitted

  • Check technicians are clocked to correct jobs and raise issues when identified to ensure corrections made immediately

  • Create accurate and timely quotations for workshop jobs

  • Manage Invoice queries, seeking out the right information to satisfy an accurate and timely reply

  • Process all claim returns/queries...

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