Workshop Manager

Workshop Manager – Halfords Glasgow

Join Halfords as a Workshop Manager and lead a talented team of technicians to drive technical excellence and deliver exceptional customer service.

Key Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximise team performance against sales and customer service targets.
• Ensu...