Workshop Controller

Workshop Controller – Faversham, Kent

This is a newly created position recognising the level of business success at Renault Trucks in Kent.

Summary of Role:

As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basis

We are of...