Workplace Support Engineer

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The VDI Support Engineer is responsible for providing advanced support and administration for Virtual Desktop Infrastructure (VDI) environments, including incident management, VM lifecycle operations, knowledge article maintenance, and collaboration with technical teams to ensure stability, performance, and security. The role also supports Modern Workplace Management tools and contributes to UAT, continuous improvement, and automation initiatives.

Duties and Responsibilities

• Monitor and manage incidents, service requests, and changes related to VDI services

• Assess impact, confirm priority, propose workarounds, and communicate status updates

• Administer and maintain virtual machine (VM) lifecycle (creation, modification, removal, and updates)

• Manage and update knowledge base articles

• Perform golden image ma...