Workplace Experience Lead

Experience Lead

As the Experience Lead, you will be responsible for creating, implementing, and evolving a world‑class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the client’s values and business objectives.

Key Responsibilities

• Own and evolve the workplace experience strategy and vision, implement programs and initiatives to meet and exceed clients' expectations
• Extend oversight and best practice to the other national sites
• Lead and develop the experience team through feedback, recognition, and regular coaching
• Host daily team huddles to align priorities and energise employees
• Manage vendor alignment and relationships, embedding hospitality‑focused standards across cleaning, catering, security and AV support
• Conduct daily walkthr...