Workplace Engineering Track Engineer

Service Desk JD – Workplace Track Engineer

1. Graduate with Minimum 3+ years of experience in service Desk

2. Excellent communication and conversation skills in English

3. Excellent in Voice call support

4. Good Knowledge of Incident, Change and Problem Management

5. Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process

handling on the Service Desk

6. Liaise with the Service Manager

7. Help with the development and issuance of Service Desk Operational Reports

8. Liaise with the designated Change lead as requested.

9. Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc.

10. Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure

Operations Team members based on the ticket severity and priority.

11. Track ...