Working Student (Support in Complaints & Service Operations) (m/w/d)

Your responsibilities

• Support in analyzing and handling customer complaints 
• Assist in 2nd level support for escalated customer inquiries and service cases 
• Preparation and analysis of data as well as creation of presentations 
• Handling selected B2B and B2C service cases 
• Monitoring service requests and supporting reporting activities 
• General administrative and operational support in daily business activities 

Your profile

• First practical experience in customer service (B2B or B2C), e.g. through inte...