Workforce (wfm) administrator

Workforce Administrator

, a leading South African online retailer, is looking for a highly talented Workforce Administrator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position will report to the Workforce Planning Manager.

Your responsibilities will include: Complete and manage schedule exceptions/adjustments for the company on a daily basis. Ensures the accuracy and timeliness of data by responding to time-off requests, schedule changes, and other types of requests. Monitor all Real-Time and Intra-Day activities to ensure operational goals are met. Accurately tracks and manages contact centre schedule adherence. Conduct analysis and recommend solutions to address real time performa...