Workforce Supervisor/Team Leader

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We are hiring for awesome professionals for our pioneer team. Join us now

• Workforce Manager
• Workforce Team Lead
• Workforce Scheduler
• Workforce Real Time Analyst

We are looking for an awesome and talented Workforce Management Supervisor who wants to join our growing awesome WFM team

Responsibilities:

• Manage performance of a team comprised of a Workforce Lead and Workforce Analysts
• Roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis
• Forecast resource requirements and create a seat capacity planning
• Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
• Create and maintain meaningful dashboards and reports

Requirements:

• Must have at least 2...