Workforce Services Manager

Role: Workforce Services Manager– Forecasting & Capacity Planning

Career Level: Manager CL7

Location: Bengaluru, Rotational shift

Business Unit: Operations / Workforce Strategy / Planning & Analytics

Role Summary:

The AVP – Forecasting & Capacity Planning is a senior leadership role responsible for driving enterprise-wide demand forecasting, capacity planning, scheduling, Real time analysis & workforce optimization strategies. This role partners closely with Client, Operations, Finance, HR, and Delivery leadership to ensure optimal resource utilization, cost efficiency, and service-level excellence across portfolios.

Key Responsibilities

• Strategic Forecasting & Planning
• Own and lead short-, mid-, and long-term demand forecasting models across programs, accounts, and geographies
• Translate business growth plans, pipeline data, and seasonality trends ...