Workforce Scheduler

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We are looking for an awesome and talented Workforce Management professionals for our growing awesome WFM team

• Workforce Manager
• Workforce Assistant Manager
• Workforce Scheduler
• Workforce Real Time Analyst

WFM Real Time Analyst/Scheduler

As A Real time Analyst you will manage and ensure that the service level agreements for various programs are met. You will oversee the call volume, daily attendance, and program break schedules. Assist with creation if metrics and targets for services continuously monitor and record statuses of the workforce, showing which agents are on the phone and which are not in such a quick manner so that action can be taken immediately.

Responsibilities:

A. Real Time Queue and Service Level Management

a. Facilitates monitoring of various programs assigned to him/her. i. Ensures that interval and day wise service level...