Workforce Reporting Analyst

The Responsibilities:

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational reports.
• Responsible for data integrity and accuracy of all reporting requirements.
• Works with Workforce leaders, Senior Site managers, and Sales leaders to create new or modify existing reporting.
• Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e., Performance Metrics
• Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making.
• End-to-end lifecycle management and maintenance of Dashboards and reports
• Communicate effectively during the development phase for tool/report implementation.
• Conduct and lead UAT, Troubleshooting and Resolution for the database and reporting tool implementation
• Maintaining and up...