Job Description

Work Location : Taguig City - Full Onsite

Night Shift

QUALIFICATIONS

  • College graduate
  • 5–8 years of experience in workforce management, quality assurance, or operations analytics.
  • Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.
  • Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.
  • Proven experience in performance optimization, forecasting accuracy improvement, and data storytelling.
  • Ability to influence stakeholders without direct authority and work effectively in a matrix environment.
  • Experience supporting global service operations and service desk – IT.
  • Familiarity with service desk metrics and contact center operational models.

Job Type: Full-time

Pay: Php80, Php110,000.00 per month

Education:

  • Bachelor's (Preferred)

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