Workforce & Quality Expert Manager

Job Title: Workforce & Quality Expert Manager
Category: Business Consulting, Strategy and Digital Transformation

Work set up: Amenable to work onsite in Taguig

Work shift: Night shift

Salary budget: Up to PHP 120,000

Experience: 5+years

Non-negotiable:
• College Graduate

• 5–8 years of experience in workforce management, quality assurance, and operations analytics

• Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.

• Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.

• Proven experience in performance optimization, forecasting accuracy improvement, and data storytelling.

• Ability to influence stakeholders without direct authority and work effectively in a matrix environment.

• Experience supporting global service operations Experience supporting global service o...