Job Description

Join one of WA’s most trusted organisations and help shape the future of member service at RAC.

We’re looking for a strategic and people centred Workforce Planning Manager to lead the teams that ensure our Contact Centre, Member Service Centres and Patrol workforce operate efficiently, effectively and in alignment with RAC’s mission and strategic priorities.

About the role

Reporting to the Senior Manager Workforce Optimisation, this pivotal role is responsible for delivering operational and strategic workforce management solutions that enhance performance, strengthen member experience and drive positive employee engagement.

You will:

  • Lead forecasting, capacity planning and scheduling across a multi-site, multi-skilled 24 hour workforce

  • Develop forward-looking resourcing models aligned to demand trends and business strategy

  • Optimise rostering and workforce deployment to improve service levels and maintain w...

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