Workforce Planning-Data Analyst/Data Scientist/ AI/ML

Join our team and take a leading role in shaping workforce planning strategy through 
advanced forecasting, capacity planning, and optimization modeling.
You will design scalable models to address complex contact center staffing challenges-
including inbound and blended multi-channel environments-where operational costs and 
efficiency must be continuously balanced to meet business goals. This role demands strong 
operations research expertise and proficiency in Python to automate data pipelines and integrate 
third-party optimization libraries, enabling intelligent and efficient workforce solutions.
Strategic Workforce Optimization
* Develop and implement long-term forecasting models to guide workforce planning, 
hiring plans, and budget allocation, incorporating skill-based constraints and relevant 
operational constraints.
* Own your projects by managing daily activities and timelines, while collaborating 
with leadership to align s...