Workforce Planner/Scheduler

Duties and Responsibilities:
1. Appointment Scheduling & Coordination
Ensure all inbound and outbound loads and assign confirmed appointment times in the operating system.
Maintain accurate appointment details including dock assignments, carrier information, and special load requirements.
Communicate regularly with routers pertaining to carriers, vendors, and internal teams to confirm appointments, resolve conflicts, and manage reschedules or delays.
Monitor adherence to schedule daily and proactively identify late arrivals, early trucks, and potential service impacts.
2. Labor Planning & Resource Allocation
Review daily and forecasted workload volume, including receiving activity, order processing, and shipping demand.
Develop labor plans that allocate workforce resources based on volume, skill requirements, shift coverage, and operational constraints.
Adjust labor distribution as needed due to volume changes, staffing shortages, or unexpected operational di...