Workforce Planner/Scheduler

Duties and Responsibilities:

1. Appointment Scheduling & Coordination

• Ensure all inbound and outbound loads and assign confirmed appointment times in the operating system.
• Maintain accurate appointment details including dock assignments, carrier information, and special load requirements.
• Communicate regularly with routers pertaining to carriers, vendors, and internal teams to confirm appointments, resolve conflicts, and manage reschedules or delays.
• Monitor adherence to schedule daily and proactively identify late arrivals, early trucks, and potential service impacts.

2. Labor Planning & Resource Allocation

• Review daily and forecasted workload volume, including receiving activity, order processing, and shipping demand.
• Develop labor plans that allocate workforce resources based on volume, skill requirements, shift coverage, and operational constraints.
• Adjust labor distribution as needed due t...