Job Description

Description

:
  • You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements

  • Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills

  •  You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages

  • You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs

  • Requirement:

  • We are looking for someone knowledge in Workforce Planning - preferably with knowledge in Forecasting, Capacity Planning and Scheduling, and Real Time Management

  • We need someone who has the ability to manage multiple, complex, ongoing tasks and projects

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