Job Description
About the Role
We are looking for a Bilingual Forecasting Specialist (English/Spanish) with proven experience in Workforce Management (WFM) and advanced forecasting methodologies within the BPO industry. This role requires strong analytical expertise, client-facing skills, and the ability to provide accurate and consultative forecasts that align with business needs.
Key Responsibilities
Develop and maintain accurate forecasts of call, chat, and email volumes for assigned accounts.
Build forecasting models that incorporate historical trends, seasonality, and upcoming business initiatives.
Partner with clients to understand demand drivers and provide data-driven recommendations.
Deliver reliable forecast inputs to support capacity planning and scheduling teams.
Utilize WFM platforms (IEX, Verint, or similar) and statistical tools (Excel, Power BI, etc.) to generate forecasts.
Present methodologies, assumptions, and outputs clearly to internal teams and external cl...
We are looking for a Bilingual Forecasting Specialist (English/Spanish) with proven experience in Workforce Management (WFM) and advanced forecasting methodologies within the BPO industry. This role requires strong analytical expertise, client-facing skills, and the ability to provide accurate and consultative forecasts that align with business needs.
Key Responsibilities
Develop and maintain accurate forecasts of call, chat, and email volumes for assigned accounts.
Build forecasting models that incorporate historical trends, seasonality, and upcoming business initiatives.
Partner with clients to understand demand drivers and provide data-driven recommendations.
Deliver reliable forecast inputs to support capacity planning and scheduling teams.
Utilize WFM platforms (IEX, Verint, or similar) and statistical tools (Excel, Power BI, etc.) to generate forecasts.
Present methodologies, assumptions, and outputs clearly to internal teams and external cl...
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