Workforce Optimization Director

Job Description: Head of Services Transformation

Role Title: Head of Services Transformation

Reporting to: SVP of a Major Telecom Account

Location: India – Noida

Span of Responsibility: ~ Multi-thousand employees across Services Delivery functions

Domain Expertise: - Telecom

Role Purpose

The Head of Services Transformation will be responsible for driving workforce efficiency, productivity, and structural optimization across India delivery centers. The role will lead a comprehensive transformation program aimed at improving organizational effectiveness through data-driven workforce planning, role optimization, automation adoption, and performance management discipline.

The successful candidate will act as a strategic change agent, balancing operational rigor with innovation and to ensure t...