Workforce Manager

As a WFM Business Partner, you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium-sized account or a group of small accounts and other business units or clients.

• Oversee a medium-sized account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
• Ensure proper resource allocation and cost management across the designated accounts
• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
• Resolve process bottlenecks and remove obstacles in collaboration...