Job Description
A SNAPSHOT OF YOUR ROLE
You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part in our success.
YOUR DAILY RESPONSIBILITIES
Manage a team of Real Time Analysts, Reports Analysts, Capacity and Resource Planning across single or multiple sites
Analyse past volume and staffing patterns and implement actions required based on the forecast provided by the client to ensure service goals are met
Conduct analysis and recommend solutions to real-time performance issues with the operational business units
Validate forecasting and staff planning and work with Account Managers and clients
Interface with Account Managers/Operations Directors as needed for escalation of service impacting issues
Manage the staff schedules and responsibilities of Workforce Management team.
Responsible for performance appraisals of all direct reports
Establishes performance objectives for direct reports
Coach and develop a high-per...
You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part in our success.
YOUR DAILY RESPONSIBILITIES
Manage a team of Real Time Analysts, Reports Analysts, Capacity and Resource Planning across single or multiple sites
Analyse past volume and staffing patterns and implement actions required based on the forecast provided by the client to ensure service goals are met
Conduct analysis and recommend solutions to real-time performance issues with the operational business units
Validate forecasting and staff planning and work with Account Managers and clients
Interface with Account Managers/Operations Directors as needed for escalation of service impacting issues
Manage the staff schedules and responsibilities of Workforce Management team.
Responsible for performance appraisals of all direct reports
Establishes performance objectives for direct reports
Coach and develop a high-per...
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