Job Description
Link-Worldwide is hiring a Workforce Manager to oversee operational performance and capacity planning for our outsourcing partners in Mexico City. This position requires effective communication and collaboration to ensure staffing aligns with demand and contractual SLAs are met.
The ideal candidate will possess a minimum of 3 years in Workforce Management or Partner Management within a BPO environment. Experience with workforce management software and strong analytical skills are essential. The role involves forecasting, performance governance, and maintaining effective partnerships. #J-18808-Ljbffr
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