Workforce Manager

• REQ
• 25/02/2026
• Consultancy
• Makati City, Filipijnen
• ING Hubs

Role:

• Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning).
• Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.
  FTE and volume management which includes managing peaks and uplifting capacity via overtime and fle- ible workforce.
• Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met.
• Monitors the department's performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units.
• Responsible for accurate reporting of the daily, weekly, and monthl...