Workforce Manager

Bravissimo Resourcing Inc. | Cebu City | Full-time

Roles and Responsibilities

• Analysis – Strong Analytical skills
• Should be able to handle and achieve the departmental requirements.
• Knowledge of VBA, MS Access, SQL preferable.
• Maintaining secrecy of data.
• Knowledge (what the person must know): Understanding of operational process, logical thinking, reporting and analysis.
• Should be open to change; multi-tasking skills.
• Team management.
• Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time Management, Reporting.

Key Deliverables (KRA/Measure)

• Accurate and timely reporting.
• Client Management – Internal and External
• Ability to work on data and generate various types of dashboards, reports/ad-hoc reports.
• Meeting client requirements within TAT and with accura...