Workforce Management Supervisor

**Workforce Management Supervisor**
The WFM supervisor is responsible for overseeing the WFM team; responsible for forecasting, planning and real time resource management across all Operations, Sales and Bluefire.
This individual establishes and maintains effective relationships with internal and external customers/partners including but not limited to Operations, Finance, IT and Training.
Their primary responsibility is to ensure all SLAs are met.
They will develop and motivate employees through frequent coaching to improve results that support the business and our customers.
**Responsibilities and functions**
- Leads and supervises the Workforce Management team responsible for short
- and long-term workload forecasting and real time asset management (RTA) to proactively fulfill daily operational metrics.
- Secures the fulfillment of KPIs, personnel requirements, and training through the optimization of resources.
- Executes a communication strat...