Workforce Management Supervisor

Job Description

The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling

activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic

workforce planning and operational execution.

Key Roles and Responsibilities

• Supervise daily workforce scheduling and resource allocation

• Monitor adherence to schedules and service level targets

• Coordinate with operations managers on staffing adjustments

• Manage schedule change requests and time-off approvals

• Train and develop junior workforce management staff

• Prepare daily, weekly, and monthly operational reports

• Handle escalations related to scheduling and capacity issues

• Ensure compliance with labor regulations and company policies

Required Knowledge and Skills

• 2-4 years workforce management or operations ex...