Job Description
5+ years of Experience in Verint WFM &QA. Design forecasting models.
Configure scheduling strategies for multi-skill and multi-site environment.
Optimize shrinkage modeling. Improve service levels. Trend analysis on quality, audit, retention policies.
Telephony platforms and integration with AWS, APIs and other systems. QA scoreboard and compliance monitoring.
Strong SQL and reporting
Skills Required
Forecasting Models, Sql, Reporting, Trend Analysis
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