Workforce Management Specialist, Real Time Adherence

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

Job Title: Real-Time Adherence (RTA) Agent

Role Type: Full-Time, Operational Support

Reports To: WFM Lead

Role Summary:

RTA Agents monitor real-time agent activity, call queues, and service level performance to make adjustments that ensure operational goals are met. This role acts as the first line of defense for int...