Job Description

Job Description:

The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis, this position provides guidance and direction on workforce strategies to enhance performance and productivity.

Tasks and Responsibilities:


  • Maintain accurate Forecast, Attendance Overview (Absenteeism) and Monitor Schedule Adherence 
  • Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective 
  • Work with the leadership team for potential schedule changes and prepare capacity planning 
  • Prepare Reports and predict impact on KPIs 
  • Analyze trends and gather input to accurate foreca...

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