Workforce Management Specialist

Job Location: Bangalore/Noida

Exp: 5-10 years

Qualification:

1. This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.
2. Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule)
3. Aptitude in creative problem-solving
4. Proficiency in MS Office
5. Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases.
6. Analytical mind with excellent data collection and analysis skills
7. Should be confident and excellent in communication both written and verbal
8. Should be willing to work in an individual contributor role
9. Graduate in any discipline.
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