Workforce Management Scheduling Analyst

**Job Description:**
**Job Summary:**

This role is an entry level scheduling position requiring the use of the Workforce Management System functionality to aid in the processing of Scheduling tasks including offering overtime, voluntary time off and scheduled adjustments related to day to day schedule management within our contact center teams. The role is capable of making decisions that will balance cost and service ensuring proper scheduling for the contact center.

**Job Responsibilities:**

+ Responsible for Approving requests or provides alternative recommendations for future offline activities(training, coaching, etc.), adjustments of breaks lunches, and other scheduling accommodationrequests based on historical trends, staffing availability and forecast demand.
+ Analyzes and reports on scheduling and staffing trends to provide Operations with overall coverageimprovement recommendations and efficiency strategies at the seasonal, monthly, weekly, d...