Job Description

Job Title:
Workforce Management Real-time Analyst

Skills:
Data Collection, Management & Analysis

Experience:
2 - 4 years

Location:
Muntinlupa, Philippines

We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset:

  • Overall work experience of 2-4 years in Workforce Management/Reporting and Analytics/MIS in a BPO setting or similar.
  • Strong understanding of data collection, management and analysis.
  • Experience and familiarity with call center operational/business metrics.
  • Experience in simultaneously leading in-center and virtual teams supporting multiple LOBs.
  • Microsoft Excel expert.
  • Proficiency in MS Office Applications.
  • Visual design experience (web pages, dashboards, presentations).
  • Ability to work with minimum supervision.
  • A high level of analytical and technical skills required to interpret and analyze system data.
  • Pr...

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