Workforce Management Lead

About The Team
The Workforce Lead is responsible for managing outsourced warehouse manpower across multiple agencies. This role ensures strong agency partnerships, operational accountability, commercial governance, and compliance with labor regulations for non-full-time agents in the e-commerce warehouse environment. The lead oversees vendor relations, manages incentives, penalties, claims, and supports warehouse operations by ensuring a reliable and compliant workforce.
Job Description
Agency Partnerships & Vendor Management
Manage vendor selection, onboarding, performance evaluation, scorecards, and quarterly business reviews.
Monitor agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability.
Negotiate contracts, billing terms, and incentive/penalty structures with agencies.
Commercial Governance
Oversee timely agent payroll and incentives via regular agency engagement
Manage agency claims related to damaged, expire...