Workforce Management

Department Operations

LevelExperienced (Individual Contributor)

LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Forecasting & Capacity Planning - Develop short-term and long-term volume forecasts across channels. Translate demand forecasts into staffing requirements using workload and shrinkage assumptions. Perform variance analysis on forecast vs actual and continuously refine assumptions.
• Scheduling & Resource Optimization - Create optimized schedules that balance service level, occupancy, ...