Job Description
3A Alabang WORKFORCE MANAGEMENT
Senior Associate Process Specialist (WFM / RTA) – Alabang
Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career
Qualifications:
Bachelor's degree graduate, any field.
3 years of WFM experience, preferably in BPO/Shared Services.
Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
Has strong knowledge with MS Office Tools (Excel in particular)
Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
Effective listening, empathy, build rapport, excellent verbal and written communications.
Highest standards of ethics and integrity.
Amenable to work in shifting ...
Senior Associate Process Specialist (WFM / RTA) – Alabang
Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career
Qualifications:
Bachelor's degree graduate, any field.
3 years of WFM experience, preferably in BPO/Shared Services.
Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
Has strong knowledge with MS Office Tools (Excel in particular)
Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
Effective listening, empathy, build rapport, excellent verbal and written communications.
Highest standards of ethics and integrity.
Amenable to work in shifting ...
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