Job Description

Senior Associate Process Specialist (WFM / RTA) – Alabang

Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career!

Qualifications:

  • Bachelor's degree graduate, any field.
  • 3 years of WFM experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through; Strong organizational skills; Detail‑oriented.
  • Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision‑making skills; Client‑focused.
  • Effective listening, empathy, build rapport, excellent verbal and written communications.
  • Highest standar...

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