Workforce Management Analyst

Keep high-volume contact centers running at peak performance.

Work where data, decisions, and customer experience intersect.

This role is built for analysts who thrive in fast-paced environments-using real-time data to balance staffing, protect service levels, and directly improve customer outcomes in the health insurance space. This international opportunity puts you at the heart of call center operations-while providing you ample time for what matters most - your life outside it.

Job Description

As a Workforce Management Analyst, you will monitor real-time call center performance, optimize agent schedules, and deliver actionable insights that improve service levels, efficiency, and customer experience across inbound and outbound operations.

Job Overview

Employment type: Full-time
Shift: Night shift, weekends off
Work setup: Onsite, Makati
Salary: PHP 40,000 - PHP 50,000

Exciting Perks Await

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