Workforce Management Analyst (Canada , Americas)

About The Role

Are you passionate about the science and art of workforce planning? We're looking for a seasoned Workforce Management Analyst to join our team. You'll be part of the analytical engine behind our operational success, ensuring our teams are perfectly positioned to support our merchants. This isn't just about filling seats; it's about using data, strategy, and collaboration to solve the complex puzzle of having the right people, in the right place, at the right time. In this role, you'll have the opportunity to touch every aspect of the WFM lifecycle, from forecasting and scheduling to in-the-moment, real-time adjustments. If you thrive on data, love optimizing systems, and enjoy collaborating to hit ambitious goals, we want to hear from you.

What You'll Do

• Forecast & Schedule with Precision: Develop and maintain dynamic scheduling models based on key metrics (like AHT and service levels) to build effective schedules for our teams, in...