Workforce Lead

At Ubiquity, we live by themantra head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heart because weare always gracious with our time, our collaboration, and with one another. AndHustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Responsibilities

• Supervises 20 Real time Analysts Globally
• Perform one on one coaching with the RTA's
• Train and Orient new RTA's
• Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements.
• Make objective recommendations on incident management
• Coordinates with Operational leadership to...