Job Description

Responsibilities

  • Manage the call volume, daily attendance, and program break schedules.
  • Assist with creation if metrics and targets for services.
  • Work closely with the operations team to analyze and help improve their delivery processes.
  • Generate ideas for process and service improvement planning.
  • Produce daily, biweekly, and monthly internal reports.
  • Use trends and reports to forecast requirements.
  • Assist with projects and other duties as requested or assigned.
  • Contributes to the decision making based on experience to ensure success.

Qualifications

  • Any graduate.
  • At least 5 years’ workforce management with specialization in RTA/ Scheduling.

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