Workforce Analyst

Job Description

•Manage the call volume, daily attendance, and program break schedules.• Assist with creation if metrics and targets for services.• Work closely with the operations team to analyze and help improve their delivery processes.• Generate ideas for process and service improvement planning.• Produce daily, biweekly, and monthly internal reports.• Use trends and reports to forecast requirements.• Assist with projects and other duties as requested or assigned.• Contributes to the decision making based on experience to ensure success.

Qualifications:

• Any graduate.
• At least 5 years’ workforce management with specialization in RTA/ Scheduling.
• Amenable to work on shifting schedules.
• Amenable onsite in Quezon City.